How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Prolog Health
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse […]
How do I find my product?
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, enter the coupon code on your certificate in your cart when checking out.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
I need a copy of my receipt/invoice.
Click the “My Account / Orders” link at the top right hand side of our site to print invoices.
I have a question on my charges.
Click the “My Account / Orders” link at the bottom of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse. Taxes will be calculated based on your shipping address as part of the checkout process.
Security
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