Menu
Menu
MY ACCOUNT

Help Desk

ORDER STATUS

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If […]

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer […]

MY ACCOUNT

How do I create an account?

1) Click the “Login/Register” link at the top right side of our site.2) Enter your email address.3) Select “I am a new customer”. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more […]

How do I edit my account information?

Click the “My Account” link at the top right hand side of our site to edit your account information.

How do I return an item?

How do I place a return or exchange?Please reach out to us directly at [email protected] with your order number and the products you’d like to exchange or return, and we’ll provide next steps. Return labels are not provided and the return shipping is subject to the customer. To be eligible for a return, your item […]

INTERNATIONAL SHIPPING

Do you ship to my country?

Please create an account by clicking the “Login/Register” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

GUARANTEES

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

PRICING & BILLING

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse. Taxes will be calculated based on your shipping address as part of the checkout process.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I have a question on my charges.

Click the “My Account / Orders” link at the bottom of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

BUYER'S GUIDE

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, enter the coupon code on your certificate in your cart when checking out.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse […]

ADDITIONAL SUPPORT

Are there any risks in taking supplements?

Yes. Many supplements contain active ingredients that have strong biological effects in the body. This could make them unsafe in some situations and hurt or complicate your health. For example, the following actions could lead to harmful – even life-threatening – consequences. Combining supplements Using supplements with medicines (whether prescription or over-the-counter) Substituting supplements for […]

Are there tips you recommend for Dietary Supplement Users?

FDA, as well as health professionals and their organizations, receive many inquiries each year from consumers seeking health-related information, especially about dietary supplements. Clearly, people choosing to supplement their diets with herbals, vitamins, minerals, or other substances want to know more about the products they choose so that they can make informed decisions about them. […]

What are dietary supplements?

Dietary supplements include such ingredients as vitamins, minerals, herbs, amino acids, and enzymes. Dietary supplements are marketed in forms such as tablets, capsules, softgels, gelcaps, powders, and liquids. (Source: FDA.gov)

Shop Our Products

Copyright © 2023, Prolog Health, LLC. All Rights Reserved.